Frequently Asked Questions
Everything you need to know about Monogram Coffee's premium beans and delivery.
How fresh is the coffee when it ships?
We roast our beans in small batches multiple times a week. Your coffee is typically shipped within 24 to 48 hours of roasting to ensure you receive it at peak flavor.
Do you offer international shipping?
Yes, we ship our coffee worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.
Can I return coffee if I don't like the taste?
As coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is an issue with your order or if the product is damaged, please contact us within 14 days for a resolution.
Is your coffee ethically sourced?
Absolutely. We pride ourselves on direct-trade relationships, ensuring farmers are paid well above fair-trade minimums to support sustainable and high-quality production.
How should I store my Monogram Coffee?
To maintain freshness, store your beans in a cool, dark place in an airtight container. We recommend keeping them in our original valved packaging and avoiding the fridge or freezer.
Can I change or cancel my subscription?
Yes, you have full control over your subscription through your account dashboard. You can pause, skip a delivery, or cancel at any time before your next billing cycle.